Frequently Asked Questions
Everything you need to know about bringing the island experience home.
What is the difference between a snow cone and shaved ice?
Snow cones feature crunchy, crushed ice cubes, while shaved ice is shaved from a block or large mold to create a fine, fluffy texture that absorbs syrup perfectly, much like real snow.
How long will it take for my order to arrive?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Are your syrups gluten-free and allergen-friendly?
Yes, our Hawaiian Shaved Ice brand syrups are gluten-free and do not contain dairy, soy, or wheat. Please check individual labels for specific ingredient details.
What is your return policy for machines?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your home shaved ice machine, you can return it in its original packaging for a refund or exchange.
Can I use regular ice cubes from my freezer in your machines?
Many of our home models are designed to use standard ice cubes, while others require pre-frozen ice molds for a more authentic fluffy texture. Please refer to the specific product description for ice requirements.
Do you offer international shipping?
Currently, we primary ship within the United States and Canada. For other international destinations, please contact our customer service team to discuss available freight options.